Terms of service

TIRUMART – Terms of Service

Last Updated: August 12, 2026

Welcome to TIRUMART – Your Trusted Online Mart.

These Terms of Service govern your access to and use of the TIRUMART website, including browsing, purchasing products, creating an account, and using any services provided through our website.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About TIRUMART

TIRUMART is an online shopping platform offering a range of products, including but not limited to gadgets, home & kitchen products, lifestyle products, toys, accessories, and other consumer products.

We may source and fulfil products through third-party suppliers, manufacturers, distributors, logistics providers, and fulfilment partners.

2. Eligibility

By using this website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.
You will not use the website for fraudulent, abusive, or unauthorized activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

Product colours may vary slightly depending on your device or screen.
Product images may be for illustrative purposes where indicated.
Specifications, packaging, availability, and features may change from time to time.
Minor differences between product images and the actual product may occur.

We reserve the right to correct errors, update product information, or modify product details without prior notice.

4. Prices and Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

We may offer different payment methods, including prepaid payment methods and Cash on Delivery (COD), depending on product and location availability.

By placing an order, you authorize the applicable payment provider to process the payment for your purchase.

5. Orders

Placing an order on TIRUMART constitutes an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. However, an order may be cancelled or rejected in certain circumstances, including:

Product unavailability
Pricing or listing errors
Incorrect customer information
Suspected fraudulent activity
Delivery restrictions
Supplier or fulfilment issues
Technical errors

If a prepaid order is cancelled by us, an eligible refund will be processed according to our Return & Refund Policy.

6. Shipping and Delivery

We work with third-party logistics and delivery partners to fulfil orders.

Estimated delivery times displayed on the website are approximate and may vary due to:

Location
Weather conditions
Logistics delays
Holidays
Operational issues
Supplier or fulfilment delays
Events beyond our reasonable control

TIRUMART is not responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information.

7. Cash on Delivery

Where COD is available, customers agree to provide accurate contact and delivery information and accept the order when delivered.

Repeated refusal of COD orders, fraudulent orders, or incorrect delivery information may result in COD being restricted or disabled for future purchases.

8. Returns, Replacements and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Product-specific return conditions, where displayed on the product page, may also apply.

9. User Accounts

If you create an account on TIRUMART, you are responsible for:

Maintaining the confidentiality of your account information.
Keeping your login credentials secure.
Providing accurate information.
Not sharing your account credentials with unauthorized persons.

You are responsible for activities carried out through your account.

10. Prohibited Activities

You agree not to:

Use the website for unlawful purposes.
Submit false or misleading information.
Attempt to interfere with website security.
Introduce viruses, malware, or harmful code.
Attempt unauthorized access to our website or systems.
Use automated tools to scrape or copy website content without permission.
Engage in fraudulent transactions.
Abuse return, refund, replacement, or COD facilities.
Copy, reproduce, or commercially exploit our content without authorization.

11. Intellectual Property

All content on the TIRUMART website, including:

Logo
Brand name
Text
Graphics
Product descriptions
Images
Website design
Videos
Other original content

may be owned by or licensed to TIRUMART and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, or commercially exploit our content without prior written permission, except where permitted by law.

12. Third-Party Services and Links

Our website may use third-party services such as:

Payment gateways
Shipping and logistics providers
Technology providers
Analytics services
Marketing platforms
Product suppliers or fulfilment partners

We are not responsible for the independent policies, terms, or practices of third-party services.

Third-party websites or links may be provided for convenience. TIRUMART does not necessarily endorse or control those websites.

13. Website Availability

We attempt to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption
Free from errors
Free from technical issues
Completely secure
Free from viruses or other harmful components

We may temporarily suspend or modify website services for maintenance, updates, security, or operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, TIRUMART will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Force Majeure

TIRUMART shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, strikes, transportation disruptions, internet or technology failures, pandemics, or other unforeseen events.