Refund policy

TIRUMART – Return & Refund Policy

Last Updated: August 12, 2026

At TIRUMART – Your Trusted Online Mart, we strive to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return if:

  • The product received is damaged or defective.

  • You received a wrong product or incorrect variant.

  • The product is missing parts or accessories.

  • The product received is significantly different from the product description.

  • The product is eligible for return as specified on its individual product page.

Return requests must generally be submitted within 7 days of delivery.

2. Products That May Not Be Eligible for Return

Certain products may not be eligible for return due to hygiene, safety, customization, or product-specific restrictions.

These may include:

  • Personal hygiene products

  • Cosmetics and beauty products, where applicable

  • Customized or personalized products

  • Products damaged due to misuse, improper handling, or normal wear and tear

  • Products without original packaging, tags, accessories, or manuals, where these are required

  • Products specifically marked as Non-Returnable on the product page

The applicable return conditions mentioned on the product page will take priority.

3. Damaged or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a damaged, defective, wrong, or incomplete product:

  1. Contact us within 48 hours of delivery.

  2. Provide your order number.

  3. Send clear photos/videos showing the product and packaging.

  4. Our team will review the request.

  5. If approved, we will provide return/replacement instructions.

For damaged or incorrect products, an unboxing video may be requested to help us verify the issue.

4. Return Conditions

To qualify for an approved return:

  • The product should be unused unless the issue is a manufacturing defect.

  • The original packaging should be retained wherever applicable.

  • All accessories, manuals, tags, and other included items should be returned.

  • The product should not have been damaged due to customer misuse.

  • The return request must be made within the applicable return period.

5. Replacement

Where applicable, we may offer a replacement instead of a refund.

Replacement depends on:

  • Product availability

  • Nature of the issue

  • Supplier/fulfilment availability

  • Verification of the returned product

If a replacement is unavailable, we may offer an eligible refund.

6. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

  • The refund will normally be processed to the original payment method.

  • Processing time may vary depending on your bank, payment gateway, or financial institution.

  • Shipping charges, convenience fees, or other non-refundable charges may not be refundable where applicable.

For prepaid orders, refunds will generally be processed after the return is approved and the applicable verification process is completed.

7. Return Shipping Charges

If the return is due to a verified damaged, defective, wrong, or incomplete product, TIRUMART may arrange or reimburse eligible return shipping, subject to verification.

For returns due to customer preference, change of mind, incorrect size/variant selected by the customer, or other non-defective reasons, return shipping charges may be borne by the customer where applicable.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If the order has already been processed, shipped, or handed over to the delivery partner, cancellation may not be possible.

For prepaid orders where cancellation is successfully accepted, the applicable refund will be processed to the original payment method.

9. Cash on Delivery (COD) Orders

For COD orders, customers should accept the package only if they intend to complete the purchase.

Repeated refusal of COD shipments or incorrect delivery information may result in restrictions on future COD orders.

10. Refund Processing Time

After an approved return has been received and inspected, eligible refunds will be initiated within a reasonable processing period.

The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other payment service provider.

11. How to Request a Return or Refund

To request a return or refund, please contact us with:

  • Order Number

  • Customer Name

  • Registered Mobile Number

  • Product Name

  • Reason for Return

  • Clear photographs/videos of the product

  • Unboxing video, where available or requested

Contact Us

TIRUMART – Your Trusted Online Mart

Website: https://tirumart.in

Email: [tirumart.tg@gmail.com]

Phone/WhatsApp: [+91 9492051649 ]

We will review your request and provide the next steps.

12. Important Notice

Return, replacement, and refund eligibility may vary by product. Customers are advised to check the individual product page for product-specific return conditions before placing an order.

TIRUMART reserves the right to verify return requests and reject fraudulent, abusive, or policy-violating claims.

This Return & Refund Policy may be updated from time to time to reflect changes in our products, services, fulfilment partners, or applicable requirements.