Shipping policy

TIRUMART – Shipping Policy

Last Updated: August 12, 2026

At TIRUMART – Your Trusted Online Mart, we aim to provide a smooth, reliable, and convenient delivery experience to our customers across India.

This Shipping Policy explains how we process, ship, and deliver orders placed through https://tirumart.in.

1. Shipping Coverage

We currently aim to deliver eligible products to locations across India.

However, delivery availability may vary depending on:

Product
Customer location
Courier serviceability
PIN code
Supplier/fulfilment partner availability

If a particular PIN code is not serviceable, we may be unable to process or deliver the order to that location.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful order confirmation.

For Cash on Delivery (COD) orders, processing may require additional verification before dispatch.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, festivals, promotional periods, or periods of high order volume, processing may take longer than usual.

3. Delivery Time

Once your order has been shipped, estimated delivery is generally:

3–7 business days

depending on the destination, courier partner, product availability, and other operational factors.

Remote locations may require additional delivery time.

The delivery timeframe shown at checkout or communicated after order confirmation should be treated as an estimate rather than a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer:

Free shipping on selected products
Free shipping above a specified order value
Promotional shipping offers
Standard paid shipping

Shipping charges may vary depending on product, destination, order value, weight, or delivery service.

5. Order Tracking

Once your order has been dispatched, we may provide a tracking number or tracking information through:

Email
SMS
WhatsApp
Order tracking page

Tracking information may take some time to become active after the shipment is handed over to the courier partner.

6. Delivery Attempts

Our delivery partners may make multiple attempts to deliver your order.

Please ensure that:

Your delivery address is accurate.
Your mobile number is reachable.
Someone is available to receive the package where required.

If an order cannot be delivered because of an incorrect address, unavailable recipient, incorrect phone number, or repeated delivery failure, the shipment may be returned to the sender.

7. Cash on Delivery (COD)

COD availability may depend on the customer's PIN code, product, order value, and other eligibility criteria.

For COD orders:

Customers must provide a valid mobile number and delivery address.
Customers should accept the package when they place a genuine order.
Repeated refusal of COD orders may result in COD being restricted for future orders.
Additional verification may be required before dispatch.

8. Delayed or Lost Shipments

While we work with reliable logistics partners, delivery delays can occasionally occur due to circumstances beyond our control, including:

Weather conditions
Natural disasters
Traffic or transportation disruptions
Courier operational issues
Government restrictions
Festivals and public holidays
High shipment volumes
Incorrect or incomplete address information
Other unforeseen circumstances

If your shipment is significantly delayed or appears to be lost, please contact our customer support team with your order number.

We will coordinate with the relevant logistics or fulfilment partner to investigate the issue.

9. Damaged Packages

If the outer package appears severely damaged or tampered with at the time of delivery, please:

Take clear photographs/videos of the package.
Record an unboxing video where possible.
Contact TIRUMART customer support as soon as possible.
Provide your order number and supporting evidence.

For damaged or incorrect products, please refer to our Return & Refund Policy.

10. Incorrect Delivery Information

Customers are responsible for providing correct:

Full name
Mobile number
House/Flat number
Street/Area
City
State
PIN code

TIRUMART may not be responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

11. Multiple Products in One Order

If an order contains multiple products, items may sometimes be shipped separately depending on product availability, warehouse location, supplier, or fulfilment arrangements.

You may therefore receive multiple packages for the same order.

12. International Shipping

At present, TIRUMART primarily focuses on deliveries within India.

International shipping may be introduced in the future and will be subject to separate shipping charges, delivery conditions, customs requirements, and applicable laws.

13. Shipping and Return Charges

If a return is approved because of a verified damaged, defective, incorrect, or incomplete product, TIRUMART may arrange or reimburse eligible return shipping in accordance with our Return & Refund Policy.

For customer-requested returns that are not related to a product defect or error, applicable return shipping charges may be borne by the customer.